We are aware of scams being run by third parties allegedly sent by Charity Bank using the below names, none of which are connected to Charity Bank. If you receive a suspicious e-mail, please contact Charity Bank via [email protected] or call 01732 441900 to verify its authenticity.
If you believe you have been affected by this or similar scams please report it to Action Fraud on +44 300 123 2040 (even if located overseas), your local police authority and to us, at Charity Bank, via [email protected]
If you have concerns about personal data that you may have inadvertently shared via a spam e-mail you should also contact the Information Commissioner’s Office on +44 303 123 1113 or via www.ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-emails/
Examples of scam e-mails can be found under:
https://scamwarners.com/forum/viewtopic.php?f=6&t=185839
https://www.scamwarners.com/forum/viewtopic.php?f=6&t=170072
Charity Bank, which operates in the UK only, is aware that fraudulent emails are being received by people in various parts of the world which purport to have been sent from an employee of Charity Bank. Recent examples include promises of inheritance or mobile telephones or other “rewards” in exchange for payment or personal data.
Customers should be alert to potential scams and make additional checks to confirm they are dealing with a genuine financial services firm and if they have the correct contact details.
If you receive an email which seems to be from Charity Bank and you wish to verify its validity, then you should ignore the email until you have contacted Charity Bank on [email protected] or 01732 441900.
Confirmation of Payee (CoP) is a name checking service for UK-based payments which Pay.UK launched in 2020. The aim of the service is to reduce certain types of fraud as well as misdirected payments.
When you make a one-off payment (in this case to fund your new Charity Bank savings account), set up a new regular payment or amend an existing payment, CoP lets you check you’re paying the right person or business.
From 3 May 2024 Charity Bank was live on the Confirmation of Payee (CoP) service. You can read more about how it works and what this means to you on our dedicated CoP webpage. We continue to encourage you to please take due care and diligence when making payment by electronic transfer.
Once your new account is open and ready to be funded we will send you an email which will show from No-Reply Charity Bank Customer Service with the underlying email address being [email protected].
The contents of the email will include your name, the product name of the account, application reference number, sort code and unique account number. These details will be accompanied by guidance on how to use your nominated account to fund your Charity Bank savings account.
Once your new account is open and ready to be funded we will send you an email which will show from No-Reply Charity Bank Customer Service with the underlying email address being [email protected].
The contents of the email will include your name, the product name of the account and application reference number. These details will be accompanied by guidance on how to use your nominated account to fund your Charity Bank savings account. The email will also advise that a member of our Savings team will provide our sort code and your unique account number in a separate email ending in @charitybank.org [example: [email protected]}. This is due to these details not being pulled directly from our core banking system.
You will have 14-calendar days from receipt of our notification and the details needed for creating and sending you funds follow the following format:
Please make sure your bank correctly quotes the reference when they make a payment, otherwise it may be rejected and returned to you without interest. You will earn interest from the business day(s) on which the payment was received.
Should you require any support you may contact our Savings team by phone: 01732 441944 or by e-mail: [email protected]. You can also find out more about our Saving team here.
The external links below provide further information on where to seek additional information and guidance on how to avoid fraud.
Notify us at [email protected] if you do suspect that you have received a suspicious email (and haven’t already been notified by us that you have been affected).
As a reminder of best practice, take a moment to stop and think before parting with your information and we urge you not to share personal details via email.
Information Commissioner’s Office – information about data protection and advice line:
W: https://ico.org.uk/ T: 0303 123 1113
To report spam email to the ICO: https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-emails/
To view advice on identity theft: https://ico.org.uk/your-data-matters/identity-theft/
To check whether your email account has been compromised: https://haveibeenpwned.com/
Fraudulent websites can be set up that clone genuine websites. Charity Bank only operates from www.charitybank.org.
The names we are currently aware of being used are:
How to avoid fraud
The external links below provide further information on where to seek additional information and guidance on how to avoid fraud.
Financial Conduct Authority: www.fca.org.uk/consumers/scams
Please refer to the website of the Financial Conduct Authority for more information about how to deal with scams.
Action Fraud: www.actionfraud.police.uk
The national fraud and internet crime reporting centre.
Money Advice Service on scams: www.moneyadviceservice.org.uk/en/articles/beginners-guide-to-scams
Useful tips to protect yourself from scams and identity theft.
Which Scam Alerts: https://signup.which.co.uk/wlp-scamalert-newsletter
Free alerts to keep you updated on the latest scams circulating online and on social media
