Security

June 2019 - Charity Bank OneDrive Emails

We are aware that some of our contacts have recently received emails apparently from Charity Bank staff which invite them to click on a link to a proposal on OneDrive.

Charity Bank has taken steps to notify all those known to have been affected and has taken steps to reduce the likelihood of further incidents of this nature.

If you have received an email from Charity Bank or its representatives that directs you to OneDrive, please do not click on any links and delete the email.

Notify us at gdpr@charitybank.org if you do suspect that you have received a suspicious email (and haven’t already been notified by us that you have been affected).

If you wish to verify the validity of an email you have received please contact enquiries@charitybank.org or call 01732 441900.

As a reminder of best practice, we would urge you not to share personal details via email.

Information Commissioner’s Office – information about data protection and advice line:

W: https://ico.org.uk/ T: 0303 123 1113

To report spam email to the ICO:

https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-emails/

To view advice on identity theft:

https://ico.org.uk/your-data-matters/identity-theft/

To check whether your email account has been compromised:

https://haveibeenpwned.com/


Fraudulent emails

Charity Bank, which operates in the UK only, is aware that fraudulent emails are being received by people in various parts of the world which purport to have been sent by an employee of Charity Bank. Recent examples include promises of inheritance or mobile telephones or other "rewards" in exchange for payment or person data.

Customers should be alert to potential scams and make additional checks to confirm they are dealing with a genuine financial services firm and if they have the correct contact details.

If you receive an email which seems to be from Charity Bank and you wish to verify its validity, then you should ignore the email until you have contacted Charity Bank on enquiries@charitybank.org or 01732 441900.

To clarify, you can make your initial deposit by Faster Payments, BACS and CHAPS from your nominated account once you receive an instruction we are ready for these funds by a member of the Savings Team. Payments to us from any other account will not be accepted and will be returned. To make a deposit, simply use the details shown below to move money from your nominated account.

  • Our account number: 55196772
  • Our sort code: 60-21-28 (NatWest sort code, we partner with them as our clearing bank)
  • Beneficiary name: The Charity Bank Ltd
  • Payment reference: Application Reference Number and/or surname*

Please make sure your bank correctly quotes the reference when they make a payment, otherwise it may be rejected and returned to you without interest. You'll earn interest from the business day on which the payment was received.

*If you completed your account application online, you will have been given an application reference number.

The external links below provide further information on where to seek additional information and guidance on how to avoid fraud.

Remember: if it sounds too good to be true, it probably is!

Website Cloning

Fraudulent websites can be set up that clone genuine websites. Charity Bank only operates from www.charitybank.org.

How to avoid fraud

The external links below provide further information on where to seek additional information and guidance on how to avoid fraud.

Financial Conduct Authority: www.fca.org.uk/consumers/scams

Please refer to the website of the Financial Conduct Authority for more information about how to deal with scams.

Action Fraud: www.actionfraud.police.uk
The national fraud and internet crime reporting centre.

Money Advice Service on scams: www.moneyadviceservice.org.uk/en/articles/beginners-guide-to-scams
Useful tips to protect yourself from scams and identity theft.