Customer Support
Supporting our vulnerable customers and existing customers in financial difficulties.
Supporting our vulnerable customers and existing customers in financial difficulties.
Charity Bank understands that challenging situations, whether temporary or permanent, can make it more difficult to manage your account with us. Please see below for more information on how we can help.
We’ll try to gain a better understanding of your circumstances and do our best to make things easier, whether it’s by providing accessible documents or giving you a little extra support.
Find out more
Protecting your organisation from fraud and scams. We’ve created a guide in association with The Fraud Advisory Panel to help charities and social enterprises avoid fraud.
Find out more
Protecting yourself and your Charity Bank account from fraud and scams. Here we provide more advice on how to avoid fraud and recognise scam emails to protect your savings.
Find out more
Support when your organisation is facing financial challenges. Charity Bank exists to support the social sector and we pride ourselves on being approachable, even in difficult times.
Support when you’re facing financial challenges. Useful organisations and resources to help savers when life doesn’t go according to plan.
Find out more
Support for when someone with a Charity Bank account dies. We will explain the steps you need to take regarding their Charity Bank account and how we can help you through these.