“My role as the Head of Savings Operations plays an important part in creating a lasting social change in our communities. The savings products we offer earn our customers a return whilst supporting the extraordinary work of charities and social enterprises across the UK. The values that Charity Bank and our customers hold inspires me on a daily basis.”

Justin has 20 years’ experience in the financial sector and for the last two years he has led the Charity Bank Savings Team in supporting deposit growth that in turn complements our lending activity.

Justin loves spending time with his family. When time allows Justin enjoys gym sessions and cycling. He is about to embark on learning Spanish which has been a long-term ambition.

As part of the savings team at Charity Bank, Tayeba is committed to delivering exceptional customer service. Her primary responsibilities include assisting individuals with opening accounts, performing administrative tasks, and providing comprehensive support to both new and existing customers. Tayeba strives to ensure that all customer needs are met efficiently, effectively, and with a friendly, helpful attitude.

“I joined Charity Bank in 2023 and feel incredibly fortunate to work for an organisation that supports numerous charities and social organisations. My role allows me to contribute to the bank’s mission of making a positive impact on the community.

Outside of work, I enjoy spending time with my husband and our two young boys. I’m very grateful to work for an organisation that allows me to balance my professional and personal life.”

“Working at Charity Bank has always provided me with a ‘feel good’ factor. The interaction we have with customers is rewarding; and can include explaining how their money and savings accounts work, through to how their deposits support our borrowers.

“Many of our customers have been with us for years and they are all valued.”

Philippa joined Charity Bank in 2005 and has worked in financial services since 1979 before moving to the charitable sector in 1992. Philippa believes that providing a personal touch makes a world of difference and this sets Charity Bank apart from the mainstream financial institutions.

Andrea is a Savings Officer at Charity Bank. Her role involves opening new savings accounts and maintaining existing relationships. Andrea works alongside the Head of Savings Operations to manage the team and workflow.

“Having been in banking my whole working life, joining Charity Bank in 2017 was a breath of fresh air. Working for a bank whose mission is to make a difference in the communities we live in was such a different outlook to what I was used to.”

Helen is part of the savings team and her role is to carry out administrative duties, assist our customers and to help people who are looking to open accounts.

Helen has worked within the charity sector for fifteen years and has previously worked for CAF Bank and Cancer Research UK.

“I enjoy helping new customers find the right investment for their needs and find Charity Bank’s values align with my own. I also enjoy working in a collaborative and friendly team. In my spare time I like socialising, music and yoga.”

“My role within the savings team is to carry out the processing of deposit administrative tasks correctly and efficiently. I enjoy my role at Charity Bank, fellow workers in Savings Department very helpful and supportive love working with everyone overall. Always strive to give the best customer service always, and adhere to our policies and regulations in place!”

Tersia is originally from South Africa, immigrating to the UK at the end of April 2021. Prior to her role at Charity Bank, she was an Executive Personal Assistant & Technical Assistant at an International JSE Listed Johannesburg Mining Company for over 10 years. Having started in the Finance Department she later moved to the Sustainable Development Department. Tersia is also a trained First Aider and a SHE Representative.

In her spare time Tersia enjoys walking, especially with her 2 Yorkies, and watching reality shows. She is passionate about the following causes: Children, Human Rights, Environment, and Animal Welfare.

“My role supports the delivery of our suite of ethical savings accounts. I assist with improving the full product life cycle our savers’ experience whilst saving for good with us.”

Claire joined Charity Bank in 2013 following nine years in a small family run financial services firm. Since she has become a key member of the Savings team, previously serving as a Savings Officer and supporting as interim Savings Manager before utilising her skills in her current role.

In Claire’s new role she is able to use her experience to support the needs of savers’ whose funds are then on-lent creating demonstrable social impact across the UK. Claire really enjoys that our savers’ still receive personal service and can contact us easily whenever they need to.

Claire is family oriented and loves to spend time with her husband and two children in addition to extended family.

David recently joined Charity Bank from Lloyds Bank where he had worked for over 35 years. He has extensive experience in relationship, product management and strategic planning. David is an award winning mentor to SMEs, social enterprises and charities and an active Trustee/Secretary for his local scout group in Buxted, East Sussex.

“I was attracted to my new role at Charity Bank by the vision and values of the organisation, as well as the great people that work here. I look forward to using the skills I’ve developed to make a difference to the fantastic social enterprises and charities that the Bank supports.”

“My role is responsible for the strategy and delivery of the Operations functions of the Bank including: Savings, IT, Operational Resilience, Project Management, Data governance and Facilities infrastructure with the aim of delivering an efficient and effective operating platform to support our customer engagement and from which sustainable future growth can be achieved.”

Justin is an experienced accredited banker who spent sixteen years of his banking career with National Westminster Bank where his roles included leading teams with the responsibility for meeting the savings and lending needs of businesses and charities, developing new products/workflows and delivering regional projects which included IT systems and adherence to new and/or updated regulatory frameworks.

Justin joined Charity Bank in December 2014 where he has developed suites of savings accounts for private individuals, businesses, credit unions and charities that can be applied for online. These accounts allow Charity Bank savers to ‘save for good’, supporting the extraordinary work of UK charities and social enterprises. Justin was also a key member of team which implemented the Bank’s new core banking system and since has continued by chairing the Business Review Process considering all bank-wide systems and processes.

Outside of work he is a keen sportsman and has previously supported a number of sports charities, as they sought to make key sports such as cricket and football more inclusive to all.

When away from the Bank his time is also spent travelling/sightseeing and cycling which has been known to include pit-stops taking in a beer garden or two!